by Customer Service | Sep 23, 2023 | Sales Training
Self Delusion By definition, only 20% are at the top of the team according to the 80/20 rule. If you surveyed the team, however and asked “are you one of the better reps?” 80% would say yes. If you asked people “are you above average in intelligence?” or “are you a...
by Customer Service | Sep 23, 2023 | Sales Training
Failure is not an Option Literally. The ultimate price for incompetence or sloth used to be you would starve or freeze to death. In many parts of the world this is still the case. Our ancestors faced this reality throughout time. We however do not. It is illegal to...
by Customer Service | Sep 23, 2023 | Sales Training
Ambition Ambition is the abnormal longing and desire for more, even when you already have enough. As in “look at her, a real go-getter, very ambitious.” OK, let’s look at her. Why is she called ambitious? Is it something she is or is it what she does? Obviously her...
by Customer Service | Sep 23, 2023 | Sales Training
Comfort Zone The Wall It is well know that when reps hit quota, they stop working. Quota means you keep your job and pay your bills. It’s the path of least resistance and effort. Not enough sales and you are in pain. Working too hard is also painful. In the middle...
by Customer Service | Sep 23, 2023 | Sales Training
Procrastination I’m busy, tired, not in the mood …. I’ll do it tomorrow… The nice thing about waiting until tomorrow, is that tomorrow never comes. That’s because tomorrow also has a tomorrow, and so does the next day, and the day after that. There is no tomorrow....
by Customer Service | Sep 23, 2023 | Sales Training
Credibiity A credible person is one worthy of being believed, who instills confidence, and is trustworthy. Credibility can emanate from internal characteristics and behavior or externally via the actions of others. External credibility is bestowed upon one by higher...
