by Customer Service | Sep 22, 2023 | Sales Training
What is Sales? Prepare. For the career, college, business books, magazines, websites, talking to successful reps, learn and practice public speaking, entry-level jobs. Sell What You Would Buy. What you believe in and can recommend without reservation. Company. Only...
by Customer Service | Sep 22, 2023 | Sales Training
If any cliché exemplifies the concept of bullshit endlessly repeated somehow becoming fact, this is it. Let me say this as clear as I can. There is NO correlation between “attitude,” whatever the heck that is, positive or negative, and sales performance. I have...
by Customer Service | Sep 22, 2023 | Building Teams
Posers Poseur: a person who attempts to impress others by assuming or affecting a manner, degree of elegance, sentiment, etc., other than his or her true one. I like the French spelling here – it seems more elegant. A poser is a person that must fake performing since...
by Customer Service | Sep 22, 2023 | Sales Training
Learning to Unlearn External Motivation Motivation is defined as inducement, drive, incentive – something that gets people do think or do things. People think and do exactly what they want. Nobody can make anybody do something they don’t want to do. Threats of...
by Customer Service | Sep 22, 2023 | Sales Training
Commitment Ask a rep is she is “committed to success?” What is she going to say… no? She may even believe she is committed. But look closer. People Always Do Exactly What They Want to Do. This rule is just as useful as the 80/20 rule in sales. The obvious argument...
