by Customer Service | Sep 23, 2023 | Sales Training
Embracing Conflict Conflict A state of open, often prolonged fighting; a battle or war. A state of disharmony between incompatible or antithetical persons, ideas, or interests; a clash. Psychology A psychic struggle, often unconscious, resulting from the opposition or...
by Customer Service | Sep 23, 2023 | Sales Training
Are You Nice? Many reps confuse social behaviors with sales behaviors. Prospects are not your friends. They are busy people that you probably interrupted by your call. They would appreciate your being businesslike – stating why you are calling, saying what you have to...
by Customer Service | Sep 23, 2023 | Sales Training
Self Delusion By definition, only 20% are at the top of the team according to the 80/20 rule. If you surveyed the team, however and asked “are you one of the better reps?” 80% would say yes. If you asked people “are you above average in intelligence?” or “are you a...
by Customer Service | Sep 23, 2023 | Sales Training
Failure is not an Option Literally. The ultimate price for incompetence or sloth used to be you would starve or freeze to death. In many parts of the world this is still the case. Our ancestors faced this reality throughout time. We however do not. It is illegal to...
by Customer Service | Sep 23, 2023 | Sales Training
Ambition Ambition is the abnormal longing and desire for more, even when you already have enough. As in “look at her, a real go-getter, very ambitious.” OK, let’s look at her. Why is she called ambitious? Is it something she is or is it what she does? Obviously her...
