by Customer Service | Dec 22, 2023 | 28. Credibility
28. Credibility Sales Reps with Credibility Get Sales A credible person is one worthy of being believed, who instills confidence, and is trustworthy. Credibility can emanate from internal characteristics and behavior or externally via the actions of others. External...
by Customer Service | Dec 22, 2023 | 27. Learning to Unlearn
27. Learning to Unlearn It takes Many tries to Learn Once Often the best reps for a new position are those with the least sales experience. They have fewer preconceived notions about what is possible so they often do the seemingly impossible. They often outperform the...
by Customer Service | Dec 22, 2023 | 26. Triage
26. Triage Top 1% Reps Focus On Importance This curve is logarithmic (e2). It grows in the positive direction slowly, ever increasing towards infinity while rapidly decreasing to a negative infinity in the negative direction. Log curves can graphically illustrate the...
by Customer Service | Dec 22, 2023 | 25. What it Takes
25. What it Takes Top Reps Pay the Price Prepare. For the career, college, business books, magazines, websites, talking to successful reps, learn and practice public speaking, entry-level jobs. Sell What You Would Buy. What you believe in and can recommend without...
by Customer Service | Dec 21, 2023 | 24. Positive Attitude
24. Positive Attitude A Positive Attitude and a Dollar Gets You a Cup of Coffee If any cliché exemplifies the concept of bullshit endlessly repeated somehow becoming fact, this is it. Let me say this as clear as I can. There is NO correlation between “attitude,”...
