by Customer Service | Dec 23, 2023 | 33. Are You Nice?
33. Are You Nice? Being Nice Won’t Help in Sales Many reps confuse social behaviors with sales behaviors. Prospects are not your friends. They are busy people that you probably interrupted by your call. They would appreciate your being businesslike – stating why...
by Customer Service | Dec 23, 2023 | 32. Self Delusion
32. Self Delusion Every Sales Rep Can’t Be the Best By definition, only 20% are at the top of the team according to the 80/20 rule. If you surveyed the team, however and asked “are you one of the better reps?” 80% would say yes. If you asked people “are you...
by Customer Service | Dec 23, 2023 | 31. Failure is not an Option
31. Failure is not an Option Failure is Easy for Sales Reps Literally. The ultimate price for incompetence or sloth used to be you would starve or freeze to death. In many parts of the world this is still the case. Our ancestors faced this reality throughout time. We...
by Customer Service | Dec 22, 2023 | 30. Ambition
30. Ambition A Sales Rep With Ambition Ambition is the abnormal longing and desire for more, even when you already have enough. As in “look at her, a real go-getter, very ambitious.” OK, let’s look at her. Why is she called ambitious? Is it something she is or is it...
by Customer Service | Dec 22, 2023 | 29. Procrastination
29. Procrastination The Hardest Task is Yesterday’s I’m busy, tired, not in the mood …. I’ll do it tomorrow… The nice thing about waiting until tomorrow, is that tomorrow never comes. That’s because tomorrow also has a tomorrow, and so does the next day, and the...
